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Terms and conditions

BOOKING CONDITIONS

  1. NO SMOKING POLICY

    Harrogate Luxury Studios operate a strict no smoking policy. Smoking is not to take place anywhere on the property, this includes the entrance doorways, balconies, leaning out of windows or anywhere on the front or rear external areas. Should smoking take place in any of these areas Harrogate Luxury Studios reserve the right to charge £100 for deep cleaning to remove smoke odour from the property. Guests infringing these rules without exception will be asked to leave the premises. In these circumstances refunds will not be given.

  2. KEYS

    Each apartment key box is allocated three keys (2 apartment keys and 1 rear door key) These are to be returned to the key box on the morning of departure by 11am. Harrogate Luxury Studios reserve the right to charge the guests for replacement keys or for replacement door locks should these not be returned. 

  3. PARKING

    If you have been issued with a parking permit at Valley Park Studios ,please ensure it is returned to the welcome pack at the end of your stay. Guests will be charged a fee of £120.00 for each Parking Permit missing. Off road parking to the rear of the property is allocated to apartment 5 (Mezzanine Suite) only. To the rear of the property there are two parking spaces. The parking space to the right is allocated to apartment 5 (Mezzanine Suite) guests only. The remaining space to the left is allocated to house keeping and maintenance staff and is not to be used by guests under any circumstances.

  4. Harrogate Luxury Studios (“the Agency”) acts entirely as a booking agent.

    It acts entirely as a booking and reservations agent for you the holidaymakers and or Business guest (“the Guest”).

  5. INVENTORY ITEMS

    Inventory checks are carried out post guest departure. Harrogate Luxury Studios reserve the right to charge for inventory items missing or removed from the property (including towels and linen).

  6. PRE ARRIVAL FOOD AND DRINK ORDERS

    Harrogate Luxury Studios are pleased to be working with Weetons Food Hall Harrogate. Guests wishing to book pre arrival food and drink through Weetons Food Hall should place their order at least 48 hrs prior to arrival at Valley Park Studios to guarantee delivery. Weetons Food Hall will require the delivery address for the apartment which you will be notified of in your arrival instructions. Harrogate Luxury Studios cannot accept responsibility for any incorrect or non delivered food and drink orders placed with Weetons Food Hall. In the unlikely event of an accommodation booking cancellation, guests are solely responsible for cancelling food and drink orders which may have been placed with Weetons Food Hall. Please note that late cancellation of food and drink orders may not result in a refund by Weetons Food Hall dependant on items ordered. All food and drink order queries should be directed to Weetons Food Hall.

  7. FORMATION OF CONTRACT

    A binding contract between the guest and the owner of the accommodation ("The Property Owner”) shall be entered into on the Agency issuing the booking confirmation as agent for the Property Owner. The guest is responsible for payment of the accommodation and their compliance, including members of the party, at the property with the Booking Terms and conditions as set out.

  8. ALTERNATIVE ACCOMMODATION

    In the unlikely event that the Agency shall be unable to arrange the accommodation reserved by the guest the Agency shall endeavour to arrange alternative accommodation of a similar type and standard in a similar location as that originally requested by the guest. The Agency cannot however, be under any further obligation or liability for any losses or expenses arising from any alternative guest accommodation being arranged, or for inconvenience caused, in the event of a property being removed from the list, by an owner for whatever reason.

  9. LIMITATION OF LIABILITIES

    The use of accommodation and amenities, where offered, is entirely at the guests own risk, and no responsibility can be accepted for injury, nor for the loss or damage to the guests belongings. No responsibility can be accepted for loss or damage to any car or its contents.

  10. BOOKINGS FROM MINORS AND GROUPS

    Bookings from Minors under the age of 18 years cannot be accepted. There may be a breakages/damage and additional cleaning bond applicable to certain reservations. The bond will be refunded following departure and within 48 hours subject to a positive inspection from the owner or their representative. 

  11. WARRANTIES

    The Agency does not warrant and is in no way responsible for the accuracy of any verbal information given or statements made.

  12. CHARGES

    We reserve the right to pass on any Bank Charges in the conversion of Foreign Currency (costs for representing cheques).  Cheques returned by the Bank, either to represent or to refer to drawer, will be charged at £25 to cover costs and inconvenience. Credit /Debit Card Payments may be made but  Amex is not accepted.

  13. PETS

    Pets are not allowed at Valley Park Studios.

  14. CHILDREN

    Child age is up to 16. Guests are responsible for supervising their children at all times.

  15. OWNERSHIP OF THE ACCOMMODATION

    The Agency does not own or operate the accommodation which it books on behalf of the guest and accordingly, its use is subject to the Terms and Conditions of the Property Owners.

  16. REPAIR AND CLEANLINESS

    The guest is responsible for the accommodation and its equipment during the period of the visit and is expected to take all reasonable care of it. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to the accommodation owner or his/her representative so that the matter can be remedied for you. No claim can be considered for such matters not so notified. The guest undertakes to report and pay for any damage caused to the accommodation or for equipment lost, damaged, or stolen during his/her occupancy. All the equipment, utensils etc. must be left in a clean condition at the end of the stay, and the accommodation must be left in the same state of cleanliness and general order in which it was found. The owner of the property should be compensated for any damage and breakages which may occur. Fair wear and tear excepted.

  17. ALTERATIONS TO INFORMATION

    The information contained on marketing sites and customer forms is believed to be accurate at the time of going to press. However, the Agency reserves the right to make alterations thereto and shall endeavour to inform the guest of such alterations. If the alterations prove unacceptable to the guest then alternative accommodation will be arranged or a full refund of monies paid will be given, less any Cancellation Fee paid.

  18. ONLINE BOOKINGS

    The availability on our website is as accurate as possible but we do also receive reservations by fax and email, We will honour the first booking made. If an error occurs online, e.g. in the pricing of accommodation we will contact you within 48 hours for you to decide whether you would like to go ahead. A full refund will be available or relocation offered.

  19. NUMBER OF PERSONS USING THE ACCOMMODATION

    The number of persons using the accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated at the time of booking unless otherwise arranged. Cots shall be deemed suitable only for children of 2yrs and under - Cots are only available by arrangement at the time of booking and when included in the property description. The Property Owner is entitled to refuse admission to any persons not declared on the Booking Form or agreed to in writing at an earlier date. The owner reserves the right to terminate a reservation at any time should they feel the accommodation is being misused.

  20. ACCESS

    The property Owner or his representatives shall be allowed access to the accommodation at any reasonable time during any occupancy.

  21. COMPLAINTS

    Whilst every care is taken to ensure complete satisfaction with your accommodation, in the unhappy event of you having cause for any complaint, we cannot stress too strongly the following points:

    • Complaints should first be taken up immediately with your booking agent (Harrogate Luxury Studios ..Telephone 07891 428875 or e-mail info@harrogateluxurystudios.co.uk) or caretaker wherever possible. This will result in a much speedier correction of any shortcomings.
    • If after the above step has been taken and satisfaction is still not obtained the matter shall then be reported to the owner whilst still occupying the property. The owners contact details will be provided by the agency on request. Such assistance as may then be possible will willingly be given. In matters of equipment going wrong, it should be realised that although frequently checked, items not reported by departing occupants may possibly scape immediate attention and in this instance cannot be repaired/replaced until brought to the owner's notice.
    • Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home when it will be appreciated that it is impossible for them to be effectively investigated. Reports of appreciative comments or constructive suggestions for improvement will always be gladly received and passed on to Owners.

  22. CANCELLATIONS

    If you cancel your holiday prior to 8 weeks before the arrival date (where there has only been a deposit of 20% paid) you will lose the deposit only. If you have chosen to pay in full prior to 8 weeks before arrival, this is entirely at your own risk and will lose the entire amount if you have to cancel. If you cancel within 8 weeks of arrival you will be liable to pay the full balance and to lose all monies paid. Please see section under cancellation insurance.

    If you have to cancel your booking prior to 8 weeks of arrival for any reason, we may be able to assist in the following ways:

    • If the cancellation is more than 8 weeks prior to arrival, we may be able to change the dates to a different period in the same property. Any changes are at our discretion, are subject to availability and subject to approval by the owner. The new dates must be within 3 months of the original dates booked. A change of dates will incur a handling charge of £25.
    • We can endeavour to re-let the property to another customer. If we are successful we will refund any payment made by you, up to the amount received for the new booking minus any booking commissions and card charges. The owner also reserves the right to charge an administration fee of £50 to process such changes.

    Note: If you wish to sell or pass on your holiday to any third party, you must have the prior approval of  Harrogate Luxury Studios. You will still be liable for any debts/damages caused by the third party unless we have agreed the transfer of the booking in writing. A transfer of the booking to another party will incur a handling charge of £15.

  23. INSURANCE

    We recommend that you take out cancellation or travel insurance to protect yourself from any losses.  Any claim under the insurance should be made as soon as possible to the insurance company.

  24. AMMENDMENTS/DUPLICATE INVOICES

    Any amendments to Invoices, (i.e. name, address etc.) will incur a charge of £15, please ensure that the main named person on the Booking Form is the person to whom the invoice is to be made. If a duplicate invoice is required a fee of £15 will be required before dispatch.

  25. SHORT BREAKS

    Normal Short Break duration is from 2 nights minimum stay which includes all weekends. 1 night stays are available during the week (Sunday through to Thursday). Occasionally Friday and Saturday nights maybe offerered for 1 night stays when it is not possible to book 2 nights over this period, e.g when Friday or Saturday is singularly booked.

  26. DIRECTIONS AND CONTACT INSTRUCTIONS

    Balance payments which are due 8 weeks prior to arrival will be automatically taken as indicated in the guests deposit email. Where this is not possible (e.g expired card etc) it is the guests responsibility to contact the agency (Harrogate Luxury Studios) at least 8 weeks in advance of the arrival date to arrange full and final payment. The agency will send out arrival instructions after the balance payment has been made and prior to arrival but cannot be responsible if these directions are lost, not received due to late balance payments etc. Advance bookings (greater than 8 weeks) can only be held for a period of 7 days after the final balance is due and the deposit will be non-refundable.

  27. GUEST INFORMATION BOOK

    Guests staying at Valley Park Studios are requested to fully familiarise themselves with the Guest Information Book which is kept in the Studio Apartment.

  28. NO SECURITY OF TENURE

    Apartment at Valley Park Studios are used as serviced/self-catering accommodation and are exempt from security of tenure legislation. You acknowledge that you have the right to occupy the property for the purpose of holiday or other short term stay reasons only and are not using it as a dwelling house.

  29. UNSUITABLE FOR PURPOSE

    On arrival, If for any reason the apartment you have chosen is unsuitable, you are to contact Harrogate Luxury Studios on the number provided in the information pack. Action will then be taken to remedy the situation where at all possible.

  30. DISABLED ACCESS STATEMENT

    79 Valley Park Studios, Harrogate HG2 0JP

    Valley Park Studios was converted to 5 x 2 bedroom apartments taking into account the highest level of disabled access achievable within the constraints of the existing building. The scheme has 'Part M' approach and access to the rear of the property, which also has 1 dedicated car space within the boundary assigned to apartment 5 (Mezzanine Suite).

    Although not specifically designed to cater for wheelchair access the ground floor apartment would accommodated assisted wheelchair circulation.

    The widest possible communal corridors and stair flights have been created with 'passing' areas to halls and landings. Ambulant disabled staircases have been created to first and second floors and the third floor is reached by a low gradient pitch flight.

    Each apartment has 820mm wide doors into a good sized circulation area. Lengths of restricted passageways within the apartments have been kept to a minimum.

    All bathrooms to each apartment have limited access from the entrance halls.

    CONCLUSIONS

    Although wheelchair disabled access would be confined to the ground floor apartment and would have some restrictions, ambulant disabled access to first and second floor apartments meet 'Part M' standards.

  31. HEN PARTIES

    Hen parties may be accepted at the owners discretion. In all cases the lead booker accepts that they are responsible for all guests within the party at all times whilst residing in the property (the property "Valley Park Studios"). In the unlikely event of damage or extra cleaning required by any member of the party, costs will be recovered from the lead bookers security deposit and/or from the credit / debit card details provided. Please note that notwithstanding bank holidays etc, our usual repayment time for your security deposit is 48 hours after departure.